Shipping policy
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
For high-demand periods, processing times may be slightly extended.
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2. Shipping Timeframes
Domestic Shipping (Botswana)
- Estimated delivery: 5–10 business days
International Shipping
- Estimated delivery: 15–30 business days
Delivery times may vary depending on the destination, customs processing, and courier services.
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3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
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4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
Please allow 24–48 hours for tracking updates to reflect.
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5. Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees required by their country
- Lavorda is not responsible for delays caused by customs
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6. Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
- Courier issues
- Customs clearance
- High order volumes
Lavorda is not liable for delays outside our control.
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7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- We are not responsible for lost or misdelivered packages
- Additional shipping fees may apply for reshipment
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8. Lost or Stolen Packages
Lavorda is not responsible for lost or stolen packages once they have been marked as delivered by the courier.
If you experience an issue, please contact the courier service directly.
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9. Split Shipments
In some cases, orders may be shipped separately depending on product availability.
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10. Contact Us
For shipping-related inquiries, contact us at:
Email: lavordaluxury@gmail.com
Phone/WhatsApp: +267 75351851
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11. Policy Updates
Lavorda reserves the right to update this Shipping Policy at any time. Changes will be posted on this page.
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By placing an order with Lavorda, you agree to this Shipping Policy.